Refund and Returns Policy

At Maple House Foods, customer satisfaction and food safety are important to us.

Food and Beverage Products

Due to food safety and hygiene requirements, food and beverage products are generally final sale and cannot be returned or exchanged simply because of a change of mind.

If your order arrives damaged, defective, incorrect, or with missing items, please contact us as soon as possible after delivery. We may request photographs of the product, packaging, and shipping label to review your claim.

Where appropriate, Maple House Foods may offer a replacement, store credit, or refund to the original payment method.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible. Orders that have already been processed or shipped may not be eligible for cancellation.

Refunds

Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Original shipping charges are generally non-refundable unless the refund is due to an error by Maple House Foods or a damaged/defective product.

Returns

Do not return any food product without contacting us first. If a return is authorized, we will provide instructions regarding the return.

Contact Us

For questions or concerns regarding an order, refund, or return, please contact:

Maple House Foods Inc.
Email: info@maplehousefoods.ca
Website: maplehousefoods.ca