Frequently asked questions
Clear answers for retail and business buyers.
The answers below reflect the current approved website rules for launch.
B2C shipping is available throughout Canada where the configured carriers provide service. International checkout is disabled at launch and international orders are handled through a quotation.
No. Free shipping is not available at launch. Parcel shipping is calculated from the delivery address, packed weight, dimensions and selected carrier service.
Yes. Free pickup is available by appointment in London, Ontario. Wait for the Ready for Pickup confirmation before arriving. The complete pickup address is provided after the order is confirmed and ready.
Submit a Wholesale Retailer or Distributor application. Maple House Foods manually reviews every business account. Until approval, the applicant sees regular consumer pricing only.
The minimum order is one mixed pallet. Different products may be combined on the pallet, while packaged products remain in full-case quantities where applicable. Freight is reviewed before final payment.
Distributor orders require one mixed pallet. Different products may be combined on the pallet, with packaged products ordered in full-case quantities where applicable. Freight is reviewed before final payment.
B2B Jameed pricing uses the actual net weight because each piece can weigh differently. The public B2C one-piece option uses its own fixed website price.
Retail checkout supports secure card payment and supported digital wallets through the Maple House Foods-approved payment provider. Approved B2B customers may also receive bank transfer or customer-specific invoice terms when Maple House Foods authorizes them.
No. Product prices are before applicable taxes. Tax is calculated separately according to the product tax class and applicable Canadian place-of-supply rules.
Private-label projects do not use normal website checkout. Maple House Foods prepares a custom quotation based on the selected product, packaging, supplier requirements and project scope.