Refund / Return Policy
Return and refund information for Maple House Foods orders.
Last updated: September 2026.
Before returning a product
Please contact Maple House Foods with the order number and details before sending any item back. Food products can have safety, storage and resale restrictions, so a return should not be shipped without instructions from our team.
Damaged, incorrect or shipment-related issues
If an order arrives damaged, incorrect or with a shipment problem, contact us promptly and provide the order number plus clear photos or other requested information. Maple House Foods will review the circumstances and advise the available resolution.
Refunds and replacements
Where a refund or replacement is approved, the method and timing depend on the order, product condition, payment method and reason for the request. Approved card refunds are normally returned through the original payment method. Shipping charges may be handled differently depending on whether the issue arose from fulfilment/carrier error or from a customer-requested return.
Business and freight orders
Wholesale, distributor, variable-weight, pallet/freight and private-label orders may have order-specific terms. Contact Maple House Foods before arranging a return or credit for these orders.
Questions may be sent to info@maplehousefoods.ca.